Refund & Cancellation Policy

1. General Policy

Due to the nature of digital services — which involve significant investment of time, expertise, and resources from the outset — all payments made to DigitalDots360 are non-refundable once work has commenced, except as outlined below.

By making a payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Web Design & Development Projects

Initial Deposit

A non-refundable deposit (typically 50% of the total project cost) is required before any design or development work begins. This deposit covers initial discovery, wireframing, design concepts, and project setup costs. This amount is not refundable under any circumstances once work commences.

Mid-Project Cancellation

If a client wishes to cancel a project after work has commenced but before completion:

• All work completed up to the point of cancellation will be invoiced at a pro-rated rate based on the agreed project value
• Any amount paid in excess of the work completed value will be refunded within 14 business days
• If the work completed value exceeds the amount already paid, the client remains liable for the outstanding balance

Completed Projects

Once a project is marked complete and delivered (or launched), no refunds will be issued. If you have concerns about the delivered work, please raise them during the revision period specified in your project agreement.

Revision Requests

All projects include a standard number of revision rounds as specified in your proposal. Requests for revisions within the agreed scope are fulfilled at no extra cost. Revisions outside the agreed scope are chargeable at our standard hourly rate.

3. SEO Services

SEO is a long-term strategy and results are not immediate or guaranteed, as they depend on Google's algorithms, market competition, and other external factors.

• Monthly SEO retainers are billed in advance and are non-refundable once the month has started
• Clients may cancel their SEO retainer with 30 days' written notice
• No refunds are issued for months in which services have been delivered, regardless of ranking outcomes

4. Google Ads / PPC Management

• Our management fee is separate from the advertising budget spent on Google Ads
• Management fees are non-refundable once a campaign has been set up and activated
• Ad spend paid directly to Google is governed by Google's own refund policy — DigitalDots360 is not responsible for ad spend already consumed
• Clients may pause or cancel campaigns with 7 days' written notice. No management fee refunds will be issued for the current billing period

5. Mobile App Development

Mobile app projects follow the same policy as web design projects (see Section 2). Given the complexity of app development, milestone-based payment schedules are typically used — each milestone payment is non-refundable once that milestone's work has commenced.

6. Domain, Hosting & Third-Party Services

Payments for domain registration, web hosting, stock photography licences, premium plugins, or any other third-party services procured on your behalf are non-refundable, as these are subject to the refund policies of the respective providers.

7. Exceptional Circumstances

In exceptional circumstances — such as a significant failure to deliver the agreed service scope on our part — we may, at our sole discretion, offer a partial refund or service credit. Any such arrangement must be agreed in writing between DigitalDots360 and the client.

8. How to Request a Refund

To initiate a refund request, please contact us in writing within 14 days of the relevant event:

• Email: billing@digitaldots360.com
• Phone: +91 63699 16544

Please include your project name, invoice number, and a clear description of your concern. We will review your request and respond within 5 business days. Approved refunds are processed within 14 business days via the original payment method.

9. Contact

For any questions about this policy, reach out to:

• Address: Dev Clouds11 Tech Pvt. Ltd., Rathinam Tech Park, Coimbatore 641021, Tamil Nadu, India
• Email: billing@digitaldots360.com
• Phone: +91 63699 16544