Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill in our contact or lead enquiry forms (name, phone number, email address, message)
• Request a quote or proposal
• Communicate with us via email, phone, or WhatsApp

Information Collected Automatically

When you visit our website, we automatically collect certain technical information including:

• IP address and browser type
• Pages visited, time spent on each page, and scroll depth
• Referring URL and UTM parameters (e.g., Google Ads campaign data)
• Device type (mobile/desktop) and operating system
• Session identifier stored in your browser's localStorage

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you a quote, proposal, or service update
• Improve our website performance and user experience
• Understand which pages and services are most valuable to visitors
• Measure the effectiveness of our advertising campaigns
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties.

3. Cookies & Tracking Technologies

We use localStorage (a browser-based storage mechanism) to maintain a session ID across your visit. We may also use:

• Google Analytics — to analyse website traffic and user behaviour. Google's privacy policy applies to data processed by Google Analytics.
• Google Ads / Remarketing tags — to measure conversions and show relevant ads to users who have visited our site.
• Facebook Pixel — to measure ad performance and enable remarketing on Facebook/Instagram.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage cookie preferences in your browser settings at any time.

4. Third-Party Services

Our website may contain links to third-party websites, including our sister company clouds11.com. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All form submissions are transmitted over HTTPS (SSL/TLS encryption). Access to our internal admin and database is restricted to authorised personnel only.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain enquiry data (form submissions) for a period of 3 years to enable effective follow-up and service delivery. Analytics data is retained for 26 months in accordance with Google Analytics default settings. You may request deletion of your personal data at any time (see Section 8).

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request erasure of your personal data ("right to be forgotten")
• Objection — object to processing of your data for marketing purposes

To exercise any of these rights, please contact us at privacy@digitaldots360.com. We will respond within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@digitaldots360.com
• Phone: +91 63699 16544
• Address: Dev Clouds11 Tech Pvt. Ltd., Rathinam Tech Park, Coimbatore 641021, Tamil Nadu, India